3PL Contract Operations Manager - Appliance Delivery Management Experience Required

The Contract Operations Manager is responsible for leading carrier development and non-asset delivery operations for the assigned Client Contract. This position focuses on developing a carrier network to provide the required delivery capacity and compliance with client contracts as well as internal quality and service standards. In addition, this individual will be responsible for creating an environment where all carriers are internally competitive, high performing, self-motivated, follow established procedures, and exemplify company values. This individual will also work to strategically develop long-term carrier relationships.

• Supports and locally manages Client Contract(s) assigned by the Dir. of Operations
• Manages performance of carriers to established KPIs
• Ensures compliance with contract specifications, regulations, and internal policies

Duties

• Recruit, train, develop, and manage the carrier team to ensure individual and company success
• Lead the carrier operations team, ensuring on-time pick-up and delivery, and maintaining positive relationships with carriers
• Continuously develop recruiting pipeline to foster performance management and any related turnover
• Provide exceptional customer service to clients and clients' customers.
• Implement and maintain best practices with carriers
• Identify and anticipate hurdles and work with Director and support staff on a plan to overcome them
• Follow through on daily routes by tracking, making calls where appropriate, and submitting accurate billing
• Meet or exceed established performance minimums for assigned locations
• Understand and promote the company’s culture, mission, values, policies, and procedures

Requirements / Skills

• Appliance Delivery Account Management Experience
• Field leadership and team building experience
• Experience in operations / 3PL management or similar position
• Good written and verbal communication abilities
• Strong management skills and leadership presence to command and motivate carrier group
• Must have strong problem-solving skills and the ability to think and respond quickly to service issues
• Proficient with Microsoft Office and general computer skills

Job Type: Full-time

Salary: $50,000.00 - $67,000.00 per year

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Weekends as needed

Ability to commute/relocate:

• Tampa, FL  33610 : Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• In-Home Delivery & Installation / Final Mile management: 1 year (Required - appliance management)

Work Location: Hybrid remote